Remote Support

Remote support can solve a lot of issues. It allows us to run Multiple tests and diagnostics on your machine from anywhere in the world. It also allows us to run virus scans and cleanups that can keep your machine running at its best performance.

We offer Multiple options for remote support:

  • we offer a one time fee per remote support session Fee=$70 (Click Here For Form)
  • we offer Remote Diagnostics with the worlds number one diagnostics software “Pc Doctor”. It will test all hardware on your machine(Motherboard, Graphics, Hard Drive etc…) to verify no issues our occurring, it also runs a stress test on your machine and gives a Report of all diagnostics ran. Fee= $80 (Click Here For Form)
  • we offer a monthly plan which offers 1 remote once a week Fee= $250(monthly) “$40 savings” Click Here To Subscribe. Extra remotes are offered at discounted rated for subscribed members. After Subscribing please Contact us with your Order Number and day and time a week you would like your Service completed. Other Wise we will contact you by the email you used for purchasing to complete setup.
  • We offer Prepaid hours that can be purchased upfront and used when needed (1 hour minimum increments) Contact Us for info. If our emails are not being received please check your spam folder and mark as not spam, Thank you

Please keep in mind not all issues can be resolved over remote support. If for some reason we are unable to resolve your issues remotely, we will offer other options such as onsite support or pick ups or we can offer ship to us services to troubleshoot and do our best to resolve the issues, the price for the remote support will go towards other services. Remote Support is Non-Refundable. Computers can always be fixed. but the real question is. Is the price for fixing worth it? As computers lose price as soon as purchased and since new hardware comes out everyday we recommend machines that are older then 4 years old should be replaced. Due to the price of repairing the machine may over come the price of a new one.

Dont’t forget to leave a review & check out the recent one’s below

Recent Reviews

Great with new pc users

Rated 5 out of 5
July 6, 2022

Chris was very understanding and patient with my lack of understanding regarding Computers. He explained things to me very well, so I wasn’t confused. Chris also did a good job building my pc, and I love the aesthetic.

Liv

Response from Baltimore Custom Built Pc & Repair

Thank you for your review. Enjoy your Custom Built Pc

Consummate professional

Rated 5 out of 5
June 22, 2022

I known Chris for many years, and recently working with him again its a breath of fresh air

He’s responsive, knowledgeable and quick. highly recommended.

Hutchy

Response from Baltimore Custom Built Pc & Repair

Thank you for your review.

Great Company and Technician

Rated 5 out of 5
February 6, 2022

I was in need of a custom built Linux PC. After reaching out to different build shops, I found Baltimore Custom Built PC and Repair. I reached out to Chris who was very swift with his response. He was very cordial, respectful and treated me like a friend and not a customer. He went the extra mile to get me excellent and cheap material. I will definitely be patronizing him more often, and I I’ll recommend anyone to him.

Emmanuel

Response from Baltimore Custom Built Pc & Repair

Thank you for your review, Mostly appreciated. Enjoy your Custom Build

Quick and Cordial PC Upgrade

Rated 5 out of 5
February 5, 2022

He was very knowledgeable about Computers and had great recommendations when it came to parts. Service was fast and definitely worth the money. My PC came out looking immaculate and I will definitely be going back the next time I need any service.

Kenny Powell

Response from Baltimore Custom Built Pc & Repair

Thank you for your Review and Business.

Completely satisfied with service; will definitely be a repeat customer.

Rated 5 out of 5
December 16, 2021

I received a notice from my email service provider of changes being implemented. The notice was hard to understand. In talking with the provider, my questions went unanswered and I was at a loss as to what to do. My friend highly recommended Chris telling me he was the best IT person to go to and someone you could trust. I emailed Chris who responded immediately; and in simple, plain language he explained the notice and what I would need to do to access my email with the provider. Based on my friend’s high praise of Chris and the help he gave me, I will definitely be a repeat customer. A++ for Chris.

Maureen Carper

Response from Baltimore Custom Built Pc & Repair

Thank you very much for your review